Question 1

What are your shipping options and how long does it take to receive my order?

Accepted Answer

We offer various shipping options and the delivery time depends on your location and the shipping method you choose. You can find more information on our shipping page.

Question 2

How long does it take you to craft a jewel?

Accepted Answer

Most of the jewels are custom made to order. Each and every single piece is crafted individually by hand. 
The production lead time varies from item to item. Our current lead time is approximately 1 week.

Question 3

How can I track my order?

Accepted Answer

Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can also log in to your account and check your order status.

Question 4

Are all your crafts custom made?

Accepted Answer

Our jewelry pieces are truly one-of-a-kind pieces of art, each meticulously handcrafted, much like unique fingerprints. We prioritize sustainable sourcing for our wood, ensuring it’s properly stabilized for exceptional quality. We use only non-toxic, jewelry-grade resin in our crafting process and polish it to perfection, resulting in a smooth finish that’s a pleasure to touch.

Question 5

How can I contact customer support?

Accepted Answer

Our customer support team is available to assist you with any questions or concerns you may have. You can find our contact information on the contact us page.

Frequently asked questions

What are your shipping options and how long does it take to receive my order?

How long does it take you to craft a jewel?

How can I track my order?

Are all your crafts custom made?

How can I contact customer support?

FAQ